Essentia,
the heart of customer service

Essentia takes Customer Care to a higher level, offering dedicated service that becomes a key component of your competitive edge. From installation to the entire lifespan of your equipment, we are prepared with thorough maintenance agreements built on our extensive expertise, legacy, and years of experience in creating kitchen, laundry, and beverage equipment.

Essentia customer care Electrolux Professional

We’ve got your back!

We offer original spare parts, high-quality accessories, and consumables to ensure your equipment remains in top condition.

Accessories
accessories-essentia

You can rely on a quick dispatch of original Accessories rigorously tested by Electrolux Professional experts to ensure durability and performance of your equipment, together with the safety of the users.

Consumables
detergenza combo (2)

Choose certified detergents and consumables that have been expertly tested and approved by Electrolux Professional. Make a smart choice to optimize performance, enhance efficiency, and achieve superior results.

Spare Parts
0C6231-A

55,000 available spare parts in stock! Benefit from genuine spare parts guaranteed for at least 10 years from the end of production. Enjoy fast, reliable 24–48 hours spare parts worldwide dispatch.

Elevate your standards with our
service agreements*

Choose from flexible and tailor-made packages.
Reduce your business downtime, maintaining top operating performances.
(*) Subject to local availability

Performance

Elevate your standards

Reduce unplanned downtime, maintain warranty conditions and optimal operating performances.

Premium

Even more for you

Extend the warranty on spares or labour costs with faster reactive field interventions and an added discount on Accessories & Consumables.

Excellence

Peace of mind assured

Provide a fully inclusive program of maintenance and service at a fixed price.

Unique Service Excellence
Always near. Always there for you

Global R&D team: from customer insight to excellence inside

Global R&D teams exploit synergies across internal design sectors to reduce time-to-market while performing market research and seekeing out new opportunites.

The world’s most extensive Customer care network

Electrolux Professional the world’s most extensive Customer Care network, able to satisfy your needs with a capillary local presence before, during and after purchase.

Sustainability Certifications and Achievements

Electrolux Professional Group is recognized for its sustainability achievements, including an EcoVadis silver rating, a B score from CDP, a low ESG risk score from Sustainalytics, and ISO certifications for environmental, energy, and quality management systems.

1900
authorized
service centres

7000
expert
technicians

55.000
available spare
parts in stock

24-48 hr
spare parts
delivery worldwide

Get in touch with our Customer Care

Essentia Customer Care 2024-11-12T11:14:32+02:00 Electrolux Professional