Essentia,
the heart of customer service
Essentia takes Customer Care to a higher level, offering dedicated service that becomes a key component of your competitive edge. From installation to the entire lifespan of your equipment, we are prepared with thorough maintenance agreements built on our extensive expertise, legacy, and years of experience in creating kitchen, laundry, and beverage equipment.
We’ve got your back!
We offer original spare parts, high-quality accessories, and consumables to ensure your equipment remains in top condition.
Accessories
You can rely on a quick dispatch of original Accessories rigorously tested by Electrolux Professional experts to ensure durability and performance of your equipment, together with the safety of the users.
Consumbales
Choose certified detergents and consumables that have been expertly tested and approved by Electrolux Professional. Make a smart choice to optimize performance, enhance efficiency, and achieve superior results.
Spare Parts
55,000 available spare parts in stock! Benefit from genuine spare parts guaranteed for at least 10 years from the end of production. Enjoy fast, reliable 24–48 hours spare parts worldwide dispatch.
Elevate your standards with our
service agreements*
Choose from flexible and tailor-made packages.
Reduce your business downtime, maintaining top operating performances.
(*) Subject to local availability
Performance
Elevate your standards
Reduce unplanned downtime, maintain warranty conditions and optimal operating performances.
Premium
Even more for you
Extend the warranty on spares or labour costs with faster reactive field interventions and an added discount on Accessories & Consumables.
Excellence
Peace of mind assured
Provide a fully inclusive program of maintenance and service at a fixed price.
Unique Service Excellence
Always near. Always there for you
Global R&D team: from customer insight to excellence inside
Global R&D teams exploit synergies across internal design sectors to reduce time-to-market while performing market research and seekeing out new opportunites.
The world’s most extensive Customer care network
Electrolux Professional the world’s most extensive Customer Care network, able to satisfy your needs with a capillary local presence before, during and after purchase.
Sustainability Certifications and Achievements
Electrolux Professional Group is recognized for its sustainability achievements, including an EcoVadis silver rating, a B score from CDP, a low ESG risk score from Sustainalytics, and ISO certifications for environmental, energy, and quality management systems.
1900
authorized
service centres
7000
expert
technicians
55.000
available spare
parts in stock
24-48 hr
spare parts
delivery worldwide